One of my clients chatted with me via QQ today. He has already received our touch open ball bearing slide. He felt very satisfied with the galvanizing, craft and structure of our products. And after the test, he said the quality of our product is great. Because they have been using hafele’s products, now he thinks ours can replace hafele’s completely. However, there is a problem that needs to be solved before they consider using our product. The problem is that our touch open ball bearing slide was unable to push open one of every twenty times, but hafele’s drawer slide glides does not have this problem.
Due to our products exported to many countries, if that problem appeared before,
many clients will cancel the order. And we must have improved already. So I
asked him some questions. “Mr. A, I believe we can work out the problem you
pointed out, so please allow me to ask you three questions”. “Firstly, were you
ensured horizontal and align front and back? Secondly, as the drawing shows,
have you reserved at least 5 mm for front panel?(Because it need to save some
space for push open ball bearing slide to push open.)
Third, have the installation gap be reserved between 13.2 mm to 13.3 mm?”
“Oh, we just did that according to hafele’s installation requirements.” Said
Mr. A. I suggested him re-installing it again as our drawing. He did it and had
a test again, as the result, it turns out great.
His client placed an order of several thousand sets of push open ball
bearing extension slide right away
and there will be many other large orders.
After experienced that, I obviously realized that without professional
products knowledge, you will be in trouble and also you may lose orders.
What’s your opinion?
Remark: It is forbidden to edit, modify or reprint without special
permission by Kingwen Liang, or one should take responsibility for any loss.
ball bearing slide video:http://v.youku.com/v_show/id_XNTg4MTAyMjYw.html
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